Complex Connect

NDIS Behaviour Support

Positive Behaviour Support

Looking beyond behaviours of concern to understand the person, their environment and the supports that make a difference in everyday life.

Behaviours of concern rarely exist in isolation. A person's environment, communication, relationships and support arrangements can all play a part.

At Complex Connect, we understand how complicated these situations can become, particularly when families, support workers, therapists and other services are involved.

Our approach focuses on understanding the person, identifying what may be contributing to behaviours of concern and developing practical, positive strategies that can be used consistently in everyday life.

NDIS Registered Provider

What We Offer

  • Functional behaviour assessments to understand the reasons behind behaviours of concern
  • Development of Behaviour Support Plans in line with NDIS Quality and Safeguards Commission requirements
  • Support to reduce or eliminate restrictive practices
  • Training and capacity building for support workers, families and carers
  • Ongoing monitoring, review and plan updates
  • Collaboration with support coordinators, allied health and other providers

When Behaviour Support Needs More Than a Plan

Developing a Behaviour Support Plan is one part of the process. Making sure the strategies work in everyday life is just as important.

This can be particularly challenging when:

  • Families and support workers are using different approaches to managing behaviours of concern.
  • A participant is experiencing changes in accommodation, services or their support arrangements.
  • Behaviours of concern occur alongside complex mental health or communication needs.
  • Several providers are involved, but there is limited coordination between them.

Complex Connect brings extensive experience coordinating supports in these situations. This background informs the Behaviour Support service we're developing, with an emphasis on practical strategies, collaboration and helping everyone involved work towards a consistent approach.

Who This Support Is For

Behaviour support is available to NDIS participants of all ages whose plan includes funding for Improved Relationships or Behaviour Support. We work with participants with a wide range of diagnoses and support needs, including intellectual disability, autism, acquired brain injury, psychosocial disability and complex multi-system needs.

Behaviour support must be delivered by a Specialist Behaviour Support practitioner registered with the NDIS Quality and Safeguards Commission.

Submit an Expression of Interest

To enquire about Positive Behaviour Support, please complete our Expression of Interest form. A member of our team will be in touch to discuss your circumstances.

Behaviour Support Expression of Interest
Complex Connect

NDIS Positive Behaviour Support & Complex Supports Melbourne

About Us

We are proudly based in Frankston, Victoria, and offer face-to-face support services across the Melbourne metropolitan area. In addition to our local work, we provide telehealth services to individuals and families across Australia.

© 2026 Complex Connect — All Rights Reserved.