Feedback & Complaints
Feedback and Complaints
Your feedback helps us improve. We take all feedback and complaints seriously and are committed to responding promptly and fairly.
Complex Connect is committed to providing high-quality, person-centred services. We welcome feedback — positive or negative — as an important part of continuous improvement. If something has not gone as expected, we want to know so we can address it.
How to Provide Feedback
You can provide feedback or make a complaint by emailing us at [email protected], speaking directly with your support worker, coordinator or case manager, or using the contact form on this website. You can provide feedback anonymously if you prefer. You will not be disadvantaged for making a complaint.
Our Complaints Process
Acknowledge
We will acknowledge your complaint promptly — usually within two business days.
Investigate
We will investigate your complaint fairly and thoroughly, keeping you informed of progress.
Respond
We will provide a written response explaining what we found and what action we have taken or will take.
Follow up
We will follow up to ensure you are satisfied with the outcome and that any agreed actions have been completed.
External Complaints Options
If you are not satisfied with our response, or if you prefer to raise a concern externally, you can contact:
NDIS Quality and Safeguards Commission
For complaints about NDIS services and providers.
ndiscommission.gov.auVictorian Disability Worker Commission
For concerns about disability workers in Victoria.
vdwc.vic.gov.auTo provide feedback or make a complaint, contact us at:
[email protected]